Avenues is a place where people smile, laugh and grow – and achieve extraordinary things. 

Our charity runs specialist services for autistic people, people with learning disabilities, acquired brain injuries and complex needs. We work across Hampshire, South East England, London, Hertfordshire, East Anglia and Shropshire.   

We are pleased to offer an opportunity for a full time Tenancy Management Officer to join our well established Housing department.  

We are offering hybrid working and so the role will be based at our Sidcup office 2 days per week, as well as working from home. The role is Monday to Friday, 37 hours per week.

As a Tenancy Management Officer you will provide our tenants with an excellent housing management service: Issuing tenancies, effective management and resolution of disputes, minimising rental arrears & client debts and meeting our statutory and regulatory obligations when providing these services.

You will also…

• Ensure tenancies are in place and work with operational colleagues to ensure tenants are aware of the obligations these place upon them and the organisation.
• Provide assistance, advice and support to tenants and operational colleagues to address any tenancy disputes promptly and effectively.
• Monitor and maintain rent and charge records for tenants, working with operational colleagues and tenants to proactively address arrears.
• Provide monthly reports of arrears and bad debts to managers.
• Work closely with operational colleagues and other internal departments in the delivery of duties. Seeking out external support and clarification when necessary (e.g. legal advice) in the pursuance of duties.
• Support the annual review and setting of rents and charges for supported housing within the group, including negotiation with Housing Benefit teams.
• Ensure all new tenants are provided with a tenancy and supporting information, make relevant HB and welfare benefit claims, and accurately record detailed account of action taken on the rental systems
• Resolve tenancy disputes quickly and effectively

Our ideal candidate looks like this!

• Previous experience in a similar role
• Hold a full UK driving licence with access to own vehicle for business use (mileage paid)
• Experience of successfully negotiating rent and service charges with local authorities, and understanding of exempt rents and intensive housing management charges
• Experience in successfully reducing tenancy arrears and bad debts
• Understanding of tenancies and experience in successfully enforcing tenancy obligations
• Good understanding of housing management services and relevant housing legislation
• Understanding of supported housing and the housing and accommodation needs of people with complex needs
• Good IT skills including Office 365
• Tenacious, paying attention to detail with the ability to get to the root of an issue and work with others to address it
• Possess good organisation & communication skills
• Be a supportive team player helping team to be their best

Please refer to the role profile for full requirements of responsibilities, experience, skills and knowledge needed to be considered for this role. 

Your values should match ours:

Respect: We treat people as we would wish to be treated ourselves.

Excellence: We don’t settle for okay, we are determined to achieve more.

Integrity: We do the right thing, even if it takes more time and effort.

Pride: The work we do is something we want to tell others we are part of.

Benefits you can expect!

• Flexible Working including working from home.
• Paid annual leave (pro rata).
• Access to high quality training that supports your career development.
• Free and confidential 24/7 access to the health portal and employee assistance programme.
• Contributory pension scheme with life assurance.
• Recommend a friend scheme.
• And more.

Why join us?

We are committed to supporting our employees to achieve a good work-life balance and support flexible working including working from home.  

You’ll be part of an organisation that takes pride in its values at all levels, making sure the people we support are at the forefront of our decisions. 

We value the differences that a diverse workforce brings and are committed to inclusivity and to employing and supporting a diverse workforce so we would love to hear from anyone who feels is able to take those opportunities to the next level.  

As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. 

Don’t miss out on this great opportunity – we are looking forward to hearing from you today!

We reserve the right to close the advert earlier than stated.